Most details shown below can be customized,for example:dress length,train length,neckline,straps,sash,beading pattern,etc.
All stores need to make a certain profit,when some stores offer free shipping,they've already added postage into the price.we just want to be fair to all customers,for example,if a dress is 100USD,and postage to USA is 30USD,postage to Ireland is 45USD,when they offer free shipping,they will need to add 45USD on postage,otherwise,they will loose money when customer ordered from Ireland,then the price they sell for dress is 145USD for free shipping,free shipping sounds good,but accturally it is unfair to customers from USA,because originally they should only need to pay 130USD.we don't offer free shipping,and customers pay postage based on their shipping address which is fair to everyone.
Unfortunetely we don't do price matching,we insist on making all dresses in our own workshop to make sure everything is under control.most online stores don't have their own factory,when you placed the order with them,then they take out your order,and fine the factory that offer cheapest price to make the dress for you,in this way,you can get cheaper price,but things are not in control.We can't say all the stores that offer cheaper price are all not good quality,but we only offer high quality dresses at a reasonable price.
We currently paypal,credit card,western union,money gram,bank transfer.etc
If you want to track the status of your order, please login in your account,and there is an order history option,you will see your order status there.you can also email our customer services to get updates.
In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary from country to country. Please check with your local customs office for further information if needed.All our packages were shipped as a sample or gift,normally you don’t need to pay tax,even if you need to pay tax,it is not too much,according to our experience,if there is a tax raised,it is about 30USD per package in total,but countries like Brazil,Russia,Ukraine,etc may charges more tax.
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C will do detailed checking to ensure the dress is what you’ve ordered without any problems,but we do believe that sometimes problem do still happen,when this happen,we are positive to solve problems with our customers to make them happy.
Customers need to contact our Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.please refer to our Return Policy page for more details.
The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
As we are using expedicted courier,delivery is more fast and save,for most countries,it will take about 3-5 days,for some countries,it may take about 7-10days.
Though we are not the biggest online store,but we are always struggling to be one of the best both in quality and services.please refer to About Us page to know more about our company.
Our Size Chart is based on USA standard,size chart are always differ from different brands,it also has difference with your daily wear,please check our size chart first before you choose the size,and you can also order customized dresses for better fitting.
Yes,we understand colour is important to you,and we are ready to ship free colour swatches,you only need to cover the postage cost
We want all our customers to stand out in event,and we do accept customized options.there are many customized options we can do,such as:add or take off straps,change neckline,change dress length,add belt/sash,add beadings,etc.we don’t charge for some simple alterations,but for some complicated alterations,we do need to charge the costs accordingly.feel free to email us about your thoughts of your customized dress,and we will reply with some professional suggestions.
Sorry for inconvinence,please kindly contact us at:services(at)angelhoobridal.net for assistance.
If you do wish to do the changes,please contact us A.S.A.P,normally when the processing started,we will not able to do the changes,but we will still try best to solve the problem for you,just remember to email us asap.
For order cancellation,please kindly refer to our cancellation policy.
1. All customized items do not quality for returns unless for quality problems.
2. All returned items must be in original condition - unworn, unwashed, unaltered, undamaged and with no scent of perfume.
3. Custom duty, wich is charged by the custom of your country, will not be included in the refund. 4. All requests of returning or exchaging the products must be made within 7 days upon recepit.The returns without prior approval from our Customer Service will not be accepted.
Defective or damaged items: If your items were defective or damaged, you would be qualified for a refund.
Color mismatch: The settings of your computer screen may alter the color of the pictures shown on our website. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. The pictures on the website are only for reference. However, if you are positive that you have received the item in a wrong color, please provide the photos as a proof and contact us for a refund or exchange for a new one.
As all of our dresses are hand-sewn, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
Please understand that items that do not fit properly but is in accordance with the specifications you ordered do not qualify for return or exchange.
If your dress size differs for more than
one inch from the specifications of your order, please contact our customer
service for help.
If your item was mis-shipped, you would be eligible for a full refund(shipping cost included).
If there was an item missing from your order, please contact our customer service to resend you the missing item or you may ask for a refund.
In case your package was lost, please contact our customer service for a new package or ask for a full refund(shipping cost included).
If your items were damaged during delivery, please contact our customer service for exchange or return. Please remember to obtain "Proof of Damage" documentation from your delivery carrier and include it in your returned package.
If you order a standard size, although there is no quality issue with the item, you can still contact our customer service for exchange or return. You may get a refund of 70% of product purchase price excluding the shipping fee. And you'll be responsible for the return shipping cost.
Please note: If your dress is shipped free previously, the shipping cost paid by us would be taken from the total refund amount.
Please send an email to us at return(at)angelhoobridal.net with your Order ID within 7 days upon receiving of your order. Please include an explanation and photographs stating the reason for your return. The returns without prior approval from our Customer Service are not acceptable.
Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that is to be filled in and included in your return package. Please go to your local post office and send the item(s) within 5 days upon receiving the return form.
*Note: Please don’t use expedited courier like UPS, DHL or FedEx. The normal economic Post Office service would be recommended. Please remember to email us the tracking number of the return parcel.
We will process the refunds within 3 days once we have got the returned item(s) and confirmed the problems.For paypal payment,refunds will be sent through paypal,for other payment methods,we suggested to refund with paypal too,but if you want a bank transfer or some other payment methods,it is ok too,but fees(if any) will be deducted from the refunds.